Data + Privacy
Please see details of how your data is stored and used below. You can also request copies of your data, or your data to be removed from this store below.
How we store your data
Your data is securely stored and we never store payment details. The below table shows the data we collect and store.
Data stored indefinitely:
- Ticket Holder Name
- Ticket Holder Email
- Ticket Holder Address
- Ticket Holder Phone Number
- Cardholder Name
- Cardholder Email
- Cardholder Address
- Cardholder Phone Number
- Last 4 Card Digits
- Customer IP
- Approximate IP Location
- Some custom data collection fields may also be captured by this store
Data stored temporarily:
- Cookies + Sessions during checkout (cleared afterwards)
- Photo ID if required to validate your order - deleted 90 days after the event.
- Some log files may contain your IP address for up to 180 days.
We ensure all data is securely handled, with any sensitive information encrypted in our secure, managed data centres.
GDPR Data Request
If you would like a copy of all data stored for you, or you would like your data removed/anonymised, please fill out the below form.
Once we receive your request we will contact you within 3 working days to verify your identity and then complete the request.
8tFiveTickets Data Policy
Effective Date: January 1, 2022
This Privacy Policy explains how we collect, use, and protect your personal information when you use our platform to purchase event tickets or access services.
1. Information We Collect
When you interact with our platform, we may collect:
- Personal Information: Name, email address, phone number, billing address.
- Payment Details: Processed securely through third-party payment providers (e.g., Stripe). We do not store your full credit/debit card numbers.
- Event Activity: Information related to events you attend, tickets you purchase, and preferences you select.
- Device & Usage Data: IP address, browser type, and device details for security and performance.
2. How We Use Your Information
We use your information to:
- Process payments and send ticket confirmations
- Provide customer support
- Share updates or event notifications
- Improve our services and user experience
- Comply with legal or regulatory requirements
3. Sharing Your Information
We do not sell or rent your personal data. We may share limited data with:
- Event organizers, for managing attendance and communication
- Payment processors, to securely complete transactions
- Service providers, like email or analytics tools, to operate and improve the platform
- Authorities, if required by law or for fraud prevention
4. Cookies & Tracking
We may use cookies or similar technologies to:
- Keep you logged in
- Track performance and improve the platform
- Personalize your experience
You can manage cookie preferences through your browser settings.
5. Your Rights
You have the right to:
- Access or correct your personal information
- Request deletion of your data (where applicable)
- Opt out of marketing communications at any time
To make a request, contact us using the information below.
6. Data Security
We take your privacy seriously and use industry-standard measures to protect your data from unauthorized access, loss, or misuse.
7. Children’s Privacy
This platform is not intended for children under 18. We do not knowingly collect personal information from minors.
8. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will post the updated version and update the effective date above.
9. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact:
8tFive Tickets operated udner 8tFive Grafix and Entertainment
Email: 8tfivetickets@gmail.com
